PDR Technician: How To Get Restoration Work Part III
You have to know that your potential customer has probably gone to several shops or at least checked out their websites before contacting you. Since you are not a body shop and don’t have a shop, you will have to do quite a bit of explaining. Paintless Dent Repair is an infant industry so you may find yourself educating quite a few potentials. You need to step out and beyond where another shop would go. You need to offer a contract. This would be a contract in the making as you do a walk around of the vehicle. Start by taking pictures of the car in all directions before working on it. You want to do this for both your before and after pictures but also to provide the customer with a sense of security.
I myself have had a vehicle go into the shop for engine repair, when I went to pick it up, I had two very large dents on either side of the rear panels. I told them that those weren’t there when I brought my car in, they said prove it. What?!!! Yes, I had no choice but to drive away, that is after paying an absorbent amount of money for the engine repair and two larger than life dents.
Give your customer’s a Contract! For both of your sake. What happened to me could happen to you but in the opposite. Meaning, your customer could show up and make a scene saying that you put more dents in their car than what they drove up with. Then, the next thing is a huge lawsuit. If you don’t have your company registered as an LLC, you could lose everything, including your house. Trust me, it’s not worth it.
Follow me and I’ll tell you what to include in your contract.